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Knowledge Base

Generating a support bundle – macOS

When requesting assistance with the macOS app, the support team may require various logs from the workstation.  You can obtain these easily by generating a support bundle from inside the app settings.  The bundle is created as a zip file containing the app activity logs, file system driver log and other logs files detailing the deployment settings in use.

To generate the support bundle:

1.  Firstly, enable diagnostic logging, by clicking the Foldr menu bar icon > Settings.

2.  Select the Advanced tab > Diagnostic Logging.

3. Now, recreate the issue with the app so it is captured while Diagnostic Logging is enabled.

4. Click the Foldr menu bar icon > ‘About Foldr’

5.  Click Generate Support Bundle

6.  Save the support bundle zip file to the local file system and send to email
7.  Diagnostic Logging can now be disabled in the app settings > Advanced tab.

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