An issue has been identified that affects Foldr for Windows 3.6.0 and 3.7.0 which leaves the app’s built-in update mechanism non-functional and displaying an error.
The app’s update option is accessed by right-clicking the Foldr icon in the system tray and selecting Check for updates.
Please note that this issue only affects the app’s built-in update option. It does not affect devices where app updates are deployed by other means, such as a manual FoldrSetup.exe or FoldrSetup.msi download and install, Winget, or central deployment methods such as Group Policy or Intune. Earlier versions of the app, such as 3.2.0, are also unaffected and can update directly to 3.8.0 or later using the built-in update option.
Symptom
Where Foldr for Windows 3.6.0 or 3.7.0 is installed, when the user clicks Check for updates and selects install, the following error is displayed immediately after the update package has downloaded:
Install update There was an error, please try again.
Cause
Foldr 3.6.0 and 3.7.0 shipped with incompatible versions of two files that are used when installing app updates:
BouncyCastle.cryptography.dll
FoldrUpdater.dllThese files reside in the app installation directory and prevent updating beyond 3.6.0 or 3.7.0 to a later release.
Solution
To resolve the issue, the user or administrator can use any one of the options below:
- Install Foldr for Windows 3.8.0 or later directly over the top of 3.6.0 or 3.7.0. Download the FoldrSetup.exe setup file and run the installer.
- Uninstall Foldr for Windows 3.6.0 or 3.7.0, then restart the computer (important), then install Foldr for Windows 3.8.0 or later.
- IT administrators can deploy Foldr for Windows 3.8.0 or later using their usual procedure for their app deployment platform (Winget, Group Policy, MDM etc). See the Windows app installation and configuration guide.