Signing in to Foldr

Foldr is reached at a per-organisation address. Your IT team sets the address; on Foldr as a Service it’s typically your-org.foldr.app, on Self-hosted it’s whatever URL your IT team published (often a subdomain of your own domain). Once you have the address, the same credentials work everywhere: web, mobile, and the desktop drive.

Web app

1. Open the Foldr URL in any modern browser.
2. Enter your username and password. Most organisations use the same credentials you use for Windows or Microsoft 365; some use a Foldr-local account if your admin set one up.
3. If your organisation uses single sign-on, you’ll be redirected to your identity provider (Microsoft Entra, Google, ADFS, or similar) instead of seeing a Foldr login form. Sign in there and you’ll land back in Foldr.
4. If your organisation requires two-factor authentication, you’ll be asked for a code from your authenticator app or a passkey on the second screen.

iOS and Android apps

1. Install the Foldr app from the App Store or Google Play.
2. Tap Sign In and enter the Foldr server address (the same URL you’d open in a browser).
3. Enter your username and password. SSO and two-factor flows work the same as in the web app.
4. Allow notifications when prompted if you want share notifications and Captur extraction alerts.

You can stay signed in across launches. To sign out, open the Me tab, the ellipsis menu, then Sign out.

Desktop drive (Windows and macOS)

1. Install the Foldr desktop app. Your IT team may have deployed it to your machine already; if not, download it from your organisation’s Foldr URL or follow the instructions IT supplied.
2. On first launch, enter the Foldr server address and your credentials.
3. The Foldr drive appears as a network drive (Windows) or a mounted volume in Finder (macOS). Open it like any other drive.

On Self-hosted Foldr with a self-signed TLS certificate, the desktop app will warn on first connection and ask you to trust the certificate. If you weren’t expecting this, check with your IT team before trusting it.

When sign-in fails

• “Incorrect username or password”: check you’re using the same credentials as for Microsoft 365 or your Windows desktop. If you have a Foldr-local account, the password may be different. See Changing your password if you need to reset it.
• Stuck at the SSO redirect: the SSO provider is rejecting the sign-in. Common causes are clock drift on the device, an SSO group rule excluding you, or an MFA prompt waiting on a phone you don’t have to hand. Contact your IT team with a screenshot of the error.
• “Sign-in window is blank” on the Windows app: see Blank sign-in window on the Windows app.
• Two-factor prompt won’t accept your code: check your phone’s clock is set automatically (TOTP codes are time-sensitive). See Two-factor authentication (2FA).

If none of the above resolves it, your IT team can check the activity log to see what’s happening on the Foldr side and help from there.